JOIN US

Our menu is not a themed menu but an accurate, perfected, celebration of the recipes and drinks that would have existed in the worlds we create – made with modern technique and innovation. We look to make the most incredible expressions of these seminal drinks in a way that is both respectful to the source material and iconic within its own self as a drink on a menu in our club.

Our next bar manager will bring a rich experience in running high volume cocktail bars, as well as an ability to train and lead a team to deliver the highest standards. Attention to details will be a key attribute to make sure that the quality of the drinks reflects a high maintenance of their bar and financial KPIs. We aim to be the place where talent can grow and expand, therefore this bar will also show their creativity in a constant chase of the most time-accurate, and yet original drinks.

A passion for the history of cocktails and old-school hospitality is a must.

With direct access to our General Manager and Head of Beverage and Bar Experience you will have the opportunity to build your legacy alongside ours as we look to cement our business as the No1 live experience in the UK.

Reporting Structure

• Menu Development: This role will report directly to the Head of Beverage and Bar Experience on all matters related to drink creativity, menu evolution, concept development, and culinary storytelling.
• Operational Delivery: Bar operations, budget performance, food safety and systems implementation will be the responsibility of the site-level management team, reporting into the GMs
• Quality Control: To be managed independently and report back to a combination of BBE and GM via bi-weekly operation meetings and internal bar sessions.

Role Breakdown

Operations:

• Functional Delivery of a bespoke thematic cocktail list, time-specific club cocktail list and extensive wine list.
• Stock and Operation Support in managing all batching, par-yields, and quality control.
• Understanding of in-house stocktaking procedures.
• Line-Management of a curated bar team of ‘career’ bartenders and wine-waiters and enthusiastic junior support staff.
• Labour budget management for the Bar team(s)
• GP management for all beverage items (including Garnishes and Glassware)
• Site-Level EPOS management and P&L reporting.

TLE Ambassador:

• You will be required to work within our in-world setting which will includes, but isn’t limited to:
• Working in a time-appropriate uniform
• Working with recipes and ‘genuine time travel’ to create drinks that belong in our club setting
• Work to a standard that is befitting of our experience, prioritsing experience over efficiency.
• Lead regular sessions with the teams to understand the ‘world’ of the experience – why we do what we do, how their work contributes to storytelling, narrative, themes, and vision behind menus and experiences.
• Our ambition is to be operating at a Pinnacle Guide level – whether or not we seek the accolade formally. This requires daily discipline, innovation, and a relentless focus on excellence.

This allows us to:

• Build an amazing team from the ground up, and set them to a mission-led goal
• Challenge the team to innovate
• Set the bar for quality
• Embed a high-performance mindset across all sections

Person Specification

Overview:

• We are an Arts organisation and so a passion for storytelling is necessary.
• We believe in Old School Hospitality and so an understanding and respect for this is a must.
• We want to operate at a Pinnacle Guide level and so a professional commitment to excellence is essential.

You will have:

• At least one year of experience managing a high-volume bar
• Exceptional knowledge of classic cocktails
• Experience working to revenue targets and profit margins in particular through stock control and labour budgets
• Proven track record of managing theoretical and actual profit margins
• Good understanding of margin impact on business profitability
• Good understanding of COSHH, H&S and allergen management
• WSET level 2 or equivalent
• Personal licence

We’re looking for a Senior Videographer & Editor to join an astounding, fast-moving media and marketing team at one of London’s most exciting arts companies. This is a chance to bring your technical mastery and storytelling flair to projects that inspire, engage, and push creative boundaries.

This is a hands-on, high-energy role where no two days are the same. You’ll lead shoots, capture breathtaking footage, and craft narrative-driven edits for digital-first platforms like YouTube, rolling up your sleeves and shooting UGC content on an iPhone to support the wider team.You’ll join at a pivotal moment of growth, collaborating closely with our Creative Strategists and Media Producer to help define the visual voice of The Lost Estate.

Who Is This Role For?

This role is for someone who lives and breathes storytelling, combining technical skill with bold creative instincts. If you’re an expert videographer looking to flex your creative muscles, lead productions, and help build a best-in-class media team from the ground up, this is your moment.

We’re looking for someone ambitious, resourceful, and passionate – a self-starter ready to make a real impact on how we tell stories, and to thrive in a fast-paced, dynamic environment where every day brings new challenges. This role is right for you if you’re an avid consumer of social media content, and passionate about the medium.

What You’ll Do

On Set

• Lead shoots with expertise in cameras, lenses, lighting, and professional audio to deliver cinematic storytelling.
• Take joint ownership of our videography kit, keeping it ready for any shoot – from cinema-grade productions to quick UGC captures.
• Occasionally get hands-on with iPhone or quick-turnaround shoots to support the wider team.

Post-Production

• Craft top-tier edits that combine pace, energy, and narrative-first storytelling.
• Deliver polished long-form edits from rough cut to colour grading, sound design, and final mastering.
• Structure footage for social editors, enabling quick cutdowns for paid ads or organic campaigns while preserving story integrity.
• Collaborate with internal or external editors to maintain a consistent storytelling voice across all content.
• Work efficiently without sacrificing quality – tight deadlines are part of the thrill.

Creative Collaboration

• Partner with strategists and producers to refine briefs and bring bold storytelling ideas to life.
• Contribute to storyboarding, treatments, and creative development with a narrative-first mindset.
• Experiment with editing styles, motion graphics, and visual storytelling techniques.
• Keep developing your skills in colour grading, lighting, audio, and emerging storytelling trends.

What We’re Looking For

• Expert videography skills: cameras, lighting, rigging, and audio recording, ideally with cinema-grade cameras (Sony FX3 preferred).
• Editing mastery: Premiere Pro (DaVinci Resolve, After Effects a plus), with strong narrative editing, pacing, and colour grading skills.
• Storytelling first: Experience creating short documentaries, interviews, or films that captivate audiences.
• Creative instinct: A flair for detail, modern storytelling, and edits that feel engaging and platform-native.
• Fast-paced efficiency: Comfortable under pressure and tight deadlines without compromising storytelling quality.
• Collaborative communicator: Able to give clear direction and work closely with producers, strategists, and creatives.
• Bonus: Experience shooting iPhone or UGC-style content.

Why Join Us?

This is your chance to be at the heart of a trailblazing media team, producing content that is visually stunning, story-driven, and impactful. You’ll play a pivotal role in shaping our brand’s narrative voice and bringing stories to life that resonate with audiences.

If you’re a videographer and editor with technical brilliance, creative storytelling flair, and a hunger for innovation, this role offers the chance to create career-defining work.

How to Apply

Send your CV, along with an example one video you’ve shot, one video you’ve edited and one you’ve been creative lead on, to [email protected]

The Role

As the Head of Ticketing & Sales, you are a cornerstone of our commercial growth engine and the custodian of the guest’s end-to-end journey. You will lead the evolution of a traditional box office into a high-performance sales and concierge operation. Your mandate across three key areas is to maximise every seat’s yield through sophisticated outbound strategies and world-class tech, ensuring guests receive an “11/10” experience from the moment of discovery to post-visit feedback.

What Success Looks Like

To excel in this role, you must thrive in a high-performance environment where a high degree of empowerment and autonomy is met with a clear, ambitious ‘North Star’ dictated by the Senior Leadership Team. You will sit at the very heart of our commercial engine, making pivotal decisions across pricing, offers, and inventory management; we expect to see your strategic fingerprints directly reflected in the growth of our bottom line.

A primary measure of your impact will be the evolution of our outbound sales strategy. Currently representing a small fraction of our total revenue, you will be responsible for scaling this function significantly to meet and exceed live event sector benchmarks. Finally, you will be the architect of the micro-culture within the box office team, fostering a lean, motivated, and passionate environment that consistently delivers best-in-class customer service.

Area 1: Outbound Sales & Strategic Partnerships

You are the primary driver for filling the house weeks and months in advance by building a robust ecosystem of third-party, B2B, and ‘superfan’ revenue streams.

• Third-Party Platforms: Establish, grow, and optimise relationships with major online ticketing platforms across live theatre, events, and attractions. You will manage inventory allocation, negotiate commissions, and execute promotional campaigns to maximise reach without eroding yield.
• Corporate & Groups: Proactively build a sales pipeline for corporate buy-outs, bespoke hospitality packages, and high-value private events.
• Affiliates: drive significant growth in affiliate sales through our Affiliate network (Awin), working with an affiliate marketing agency to ensure partnerships with publishers are brand enhancing, driving incrementality and in support of our wider marketing strategy. 
• Travel & Tourism: Position The Lost Estate as a “must-do” for high-end London tourism by fostering relationships with concierges, OTAs, DMCs, and inbound tour operators.
• Membership Scheme: Lead the growth of ‘The Hidden Chapter,’ our exclusive membership programme. You will own the strategy for acquisition, benefit design, and retention—turning one-time buyers into lifelong advocates.
• Good ‘Ol Fashioned Face time!: Whilst digital methods provide new possibilities and avenues for revenue, you’re an old-school salesperson at heart, who loves to pick up the phone or go for lunch in order to nail that sale!

Area 2: Systems, Tech Stack & Data (DPO)

You are the “Product Owner” of our guest-facing tech, ensuring our tools drive efficiency and scale rather than manual friction.

• Tech Stack Ownership: Act as the primary lead and administrator for our core platforms: LineUp, RichPanel and Aircall. You will ensure these systems are fully integrated to provide a 360-degree view of the guest.
• Innovation & AI: Proactively implement AI and automation to improve the speed, scale, and quality of customer interactions, creating a lean, world-class sales and service function.
• Process Engineering: Design workflows (chatbots, auto-responses, self-service portals) that reduce manual handling while maintaining a premium feel—specifically across table planning, dietary requirements, and feedback loops.
• Data Protection Officer (DPO): Serve as the company’s DPO, ensuring absolute GDPR compliance, data security, and the integrity of our marketing databases.
• Commercial Reporting: Deliver weekly insights on sales velocity, customer sentiment, and agent performance to the Senior Leadership Team.

Area 3: Leadership & Customer Experience

Lead a team that doesn’t just “process tickets” but “closes sales and creates fans”.

• Team Leadership: Recruit, train, and mentor a high-performing Sales and Concierge team. You will foster a “proactive-sales” mindset, moving away from a traditional reactive support model towards assertive revenue generation.
• Service Excellence: Define and maintain the “Lost Estate Standard” for communication, ensuring every interaction—across all channels—reflects our world-class brand voice.
• Strategic Feedback Loop: Be the guardian of the guest journey, ensuring the pre-arrival promise aligns precisely with the on-site experience. You will translate guest insights (friction points, expectations, sentiment) into actionable improvements in ticketing flows and upsell strategy.

Standard Operating Procedures (SOPs): Work with the Box Office Manager to build and maintain a comprehensive library of SOPs that allow the operation to scale seamlessly as the company expands its portfolio, resolving any gaps between digital comms and the lived guest experience.

How to Apply

Send your CV to [email protected]